Terms and conditions of sale
1 - Scope of the terms and conditions of sale
These general terms and conditions automatically govern all sales of holidays made on the www.campingdulacducausse.com website. They form an integral part of any contract concluded between the campsite and its customers.
All customers acknowledge that they have read and understood these terms and conditions before booking a holiday, for themselves and any other person taking part in the holiday.
In accordance with the law in force, these terms and conditions are made available to all customers for information purposes prior to the conclusion of any contract for the sale of holidays. They may also be obtained on written request sent to the establishment's head office.
2 - Booking conditions
2.1 Prices and payment
The price of the holiday is quoted in euros, including VAT. The customer's attention is drawn to the fact that the tourist tax to be paid on site is not included in the price.
For rental bookings: all rentals are by name only and cannot be transferred. The rental only becomes effective with our agreement and after receipt of the total amount for the stay and the booking fee.
Our prices are subject to change according to economic and commercial conditions. The contractual price, payable by you, is that shown on your booking confirmation. Flower Campings applies dynamic pricing. As a result, prices may rise or fall. Partner" advantages and promotions cannot be applied to a reservation that has been confirmed, whether it has already been paid for in full or in part; they are not retroactive under any circumstances. It is therefore possible for customers to have paid different prices for the same holiday. Customers who have paid the higher price will under no circumstances be entitled to a refund of the difference between the price they paid and the promotional price.
In the event of a late arrival that has not been notified, the rental will become available 24 hours after the arrival date stated on the booking contract. After this time, and in the absence of a written message, the booking will be cancelled and the deposit will be retained by the campsite management.
The customer signing the contract concluded for a fixed period may under no circumstances claim any right to remain on the premises at the end of the stay. The duration of the stay will correspond to that specified in the rental contract.
Given the nature of the property rented, it may not exceed 90 days.
In accordance with articles L.441-6 and D.441-5 of the French Commercial Code, late payment penalties at an annual rate of 12% and a penalty of €40 are payable if payment is not received on the day following the payment date shown on the invoice.
You can pay for your booking by bank cheque, French postal cheque, holiday cheque, cash or credit card.
No discount for early payment. Payment of the invoice to SPL Brive Tourisme Agglomération acting as agent on behalf of the Communauté d'Agglomération de Brive, operator of the Camping et gîtes du Lac du Causse.
2.2 Charges and cleaning
Charges are included in the rental price. Any excess consumption, in particular heating, must be paid by the tenant before leaving the rented premises, as well as the tourist tax.
Cleaning of the premises is included in the mandatory comfort pack when you book your stay. An additional cleaning service is available on request (price, booking and payment on site).
2.3 Booking
You can make a reservation via our website: www.campingdulacducausse.com, www.flowercamping.com or by telephone: 05 55 85 37 97.
The reservation becomes firm when a deposit of 30% of the price of the stay, the booking fee and a copy of the contract signed by the customer have been returned to the Camping du Lac du Causse, within the deadline (i.e. 30 days from the date of dispatch).
The customer must pay the Camping du Lac du Causse the outstanding balance of the agreed service 30 days before the start of the holiday.
For bookings made less than 30 days before the date of arrival, the booking becomes firm on payment in full of the total cost of the stay.
Customers who have not paid the balance by the due date are deemed to have cancelled their stay. The service will then be offered for sale again.
The contract is drawn up for a maximum accommodation capacity (1 to 6 people). If the number of participants exceeds the accommodation capacity, the service provider may refuse to accept additional customers, in which case the contract will be deemed to have been terminated by the customer. In this case, the rental price is retained.
For safety reasons, minors who are not accompanied by their parents or grandparents for the duration of their stay are not accepted on our campsite, unless authorisation is given by us prior to arrival, by e-mail, at your request.
2.4 Change of booking and interruption of stay
No reduction will be made in the event of late arrival or early departure.
In the event of interruption of the stay by the customer, no refund will be made unless the reason for interruption is covered by the optional cancellation insurance taken out when the reservation was made.
2.5 Arrival and departure
Customers must contact the Camping du Lac du Causse a few days before their arrival to indicate their arrival time.
Unless otherwise stated, the customer must arrive on the day mentioned on the contract, during the opening hours of the campsite reception (which vary according to the time of year). In the event of a late arrival or a last-minute problem, the customer must inform the campsite reception directly (whose telephone number is given on the contract) or, failing that, Brive Tourisme.
No reimbursement will be made for services not taken up as a result of the late arrival.
Collection of keys :
- Low season: October-March between 2pm and 6pm
- Mid season: April-May-June-September between 3pm and 7pm
- High season: July-August between 4pm and 7pm
Any dissatisfaction regarding the state of cleanliness and/or the general condition of the accommodation must be notified in writing no later than 24 hours after arrival, so that we can rectify the situation. No complaint will be accepted more than 24 hours after arrival.
Departure must be before 10.00 a.m. on the day indicated.
Your accommodation must be left in the same condition as when you left; in particular, you must have cleaned it yourself. If this is not the case, the campsite reserves the right to deduct the cost of cleaning from your security deposit in application of Article 1 of these General Terms and Conditions.
2.6 Cancellation
Any booking not paid for in accordance with the general terms and conditions of sale will be cancelled. In the event of cancellation by the customer, the following sums will be refunded (except for a non-refundable €20 administration fee). The amount of this compensation will depend on the time at which this cancellation occurs before the start date of the cancelled holiday:
- cancellation more than 30 days before the start of the holiday: no refund, the deposit of 30% of the cost of the holiday will be retained.
- cancellation between the 30th and 8th day before the start of the holiday: refund of 50% of the cost of the holiday
- cancellation less than 8 days in advance: reimbursement of 10% of the price of the holiday
- in the event of no-shows, no refund will be made.
In the event of cancellation by the Camping du Lac du Causse, except in circumstances of force majeure, the customer will receive the full amount paid.
2.7 Withdrawal
The legal provisions relating to the right of withdrawal in the event of distance selling as set out in the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code). Therefore, for any holiday ordered from the Campsite, the customer has no right of withdrawal.
2.8 Cancellation insurance - holiday civil liability
We advise you to take out cancellation insurance. This policy provides you with cancellation cover, which enables you to obtain reimbursement of the sums paid in the event of cancellation of your stay or early departure under certain conditions (illness, accident, etc.).
Insurance rates: 3.10% of the price of the holiday (excluding complementary services and non-refundable options).
Customers are responsible for all damage caused by themselves. They are advised to check that their personal insurance covers them for third-party holiday liability. If not, we strongly recommend that you take out such insurance.
A notice summarising the general conditions of the insurance is presented when you finalise your booking on the secure Secure Holiday website. SPL Brive Tourisme Agglomération is insured for its professional civil liability.
3 - Course of the holiday
3.1 Arrivals and departures
In rental accommodation: arrivals and departures take place on days and at times that may vary depending on the time of year. These times and days are confirmed when you make your reservation. Please check this information with our team before your arrival.
As a general rule, arrivals are from 4pm and departures before 10am in July and August (please contact us for other periods).
Any keys returned or pitches vacated after 10 a.m. will incur an additional night's charge. Any extension to the stay must be notified at least 48 hours before the planned departure date.
3.2 Security deposit
A deposit for all rental accommodation will be requested on the day of your arrival. It will be reimbursed on the day of your departure, during the opening hours of the cash desk, after an inventory of fixtures and fittings.
It is agreed that an inventory of the rented accommodation will be carried out at the beginning and end of your stay.
Any loss or damage will give rise to compensation. The cost of any damage will be added to the price of the stay, as will the cost of cleaning if you do not leave the accommodation in a perfectly clean condition. If you are unable to attend the inventory of fixtures, the deposit will be returned to you by post.
3.3 Animals
Dogs and cats - with the exception of category 1 "attack dogs" and category 2 "guard and defence dogs" as defined by law no. 99-5 of 6 January 1999 - are permitted on our campsite. However, dogs must be kept on a lead within the campsite grounds.
Rented accommodation is limited to one pet per unit, unless otherwise requested and agreed by our team.
In all cases, the owners remain responsible for any damage to the premises. In the event of damage, the customer is entirely responsible and will be invoiced for the cost of any necessary repairs.
Pet owners must ensure that other guests are treated with respect (noise pollution) and that their pets are well behaved.
3.4 House rules
As required by law, you must adhere to our house rules, which have been filed with the prefecture, are displayed in our reception area and a copy will be given to you on request.
3.5 Image
During your stay, we may take photographs and/or make videos within the campsite for the purposes of entertainment and/or communication, on any media, in which you and the persons accompanying you are likely to appear. When you make your reservation, you are presumed to be using the photos and/or videos in which you appear for the above-mentioned purposes for a period of 1 year. Any specific refusal must be notified to us.
4 - Liability and complaints
No complaint concerning the rental, the description or the inventory of fixtures may be submitted after the 3rd day of occupancy. Please return your evaluation form at the end of your stay. Thank you in advance.
The tourist accommodation company may not be held liable if it can prove that the non-performance or poor performance of the contract is attributable either to the customer or to the unforeseeable and insurmountable act of a third party not involved in the provision of the services provided for in the contract, or to a case of force majeure.
5 - Personal data
In accordance with the provisions of law no. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, the customer has the right at any time to access, rectify or oppose any personal data concerning him/her collected when placing an order with the tourist accommodation structure.
6- Proof of electronic orders
It is expressly agreed between the parties that in accordance with the provisions of articles 1316 et seq. of the French Civil Code, the information recorded by Brive Tourisme's information systems constitutes proof between the parties. Elements such as the receipt or transmission of data exchanged between the parties, as shown on Brive Tourisme's information systems, will prevail unless written proof to the contrary is provided by the customer. The scope of proof of information delivered by Brive Tourisme's information systems will be identical to that of a written document on paper.
In accordance with the provisions of article L 134-2 of the Consumer Code, Brive Tourisme will archive electronic orders for an amount greater than or equal to €120 for a period of 10 years from the date of delivery. The customer concerned may request access to the documents thus archived by proceeding in accordance with the provisions of article 16 above.
7 - Applicable law
These general terms and conditions are subject to French law and in particular to the provisions of the French Tourism Code and any dispute relating to their application falls within the jurisdiction of the Tribunal de Grande Instance or the Tribunal de Commerce of Brive La Gaillarde.
All documents and information exchanged between the customer and the tourist accommodation are in French.
SPL Brive Tourisme Agglomération, SPL with capital of €290,800, 34 bis avenue Alsace Lorraine-Immeuble le 126- Hub de talents / 19100 Brive-la-Gaillarde / Tel. 05 55 24 08 80 - service.accueil@brive-tourisme.com. N° siret : 799 890 919 00029 - Code APE : 9104Z - N° tva intracom : FR 67798 890 919 - N° d'immatriculation au registre des opérateurs de voyages et de séjours : IM 019 140 001- Membre auprès de l'organisme de garantie collective : l'ASPT RCP : Dufaud Courtage/232, rue Jean-Baptiste Charcot/92400 Courbevoie/contrat : 6 9820 290 804 www.brive-tourisme.com.
